Young Person’s Privacy Policy

Who are we?

We are a charity that knows the importance of mental health (or minds) and we help those who contact us by giving them information, advice and providing services.

What is a privacy notice?

It explains how we use your personal data/ information. If you need help in understanding anything you can ask a grown-up who you trust to go through it with you.

What is personal data?

Personal data is any information about you (your information). For example, your name, where you live and how old you are is your personal data. Some types of personal information have to be treated with extra care because it is more sensitive for example information about your mental health (or mind) and information about the health of your body.

What types of information do we hold about you?

We collect personal information from the people who want us to work with them so that we can do our best to help. For example, we may hold:

  • Your name
  • Your age
  • Your contact details (like your home address, telephone number, e-mail or social media)
  • The information that you tell us about your mind.

Why do we use your information?

We use your information to help us to support you. We may use your information to:

  • Provide support to you
  • Keep notes of our conversations in chats with you, either in-person, over the phone or through any social media
  • See how we can improve the help we provide
  • Help us train our staff
  • Share your information with other people if you ask us to or if we need to in order to keep you safe.

Who do we share your information with?

We only share your information with other people if you have told us to or if you might be in danger and sharing this information will help keep you or someone else safe, or if we are required by the law to share this information with another organisation.

What does the law say?

The law says we must give you information about how we use your information. We have to make sure your information is right, used properly, kept safely and only used for the reasons that you gave it to us.

What are our reasons under the law to use your information?

We can only use your information when we have a reason to under the law. For example:

  • If we have collected consent from you because you are aged 17 or over.
  • If we have collected consent from an adult who can consent on your behalf because you are aged 16 or under.
  • We have good reasons to use your information without consent in very special circumstances such as to provide some types of advice services or to keep you or someone else safe.

How long do we you keep your information?

We only keep your information for as long as we need it and then we delete all of your records securely.

How do we keep your information safe?

All of our staff must keep your information safe and confidential (which means not sharing it with other people unless the law allows them to). We have security in place to stop your information being lost or used in the wrong way. Only the people who need to will have access to your information.

What are your rights?

You have a number of rights over our use of your personal information. For example:

  • You can ask to see the data we hold about you.
  • If you have given us your consent, you have the right to change your mind.
  • You can ask us to stop using your data.
  • You can ask us to correct information if what we have recorded is wrong.
  • You can ask us to remove the information we hold about you if you feel when we don’t need it anymore.
  • You can complain if you are not happy.

You can ask us to provide more information about these rights if you need, just contact us using the information below.

Do you have any questions?

If you need to ask any questions about how we use your personal information please contact our Supporter Services team at or on 01744 385137.

Please with your question say that you are asking about the “Children’s Privacy Notice” so that we can make sure we give you a clear and easy to understand reply.

What can you do if you are not happy?

You can contact the Information Commissioner’s Office, who is in charge of making sure that organisations handle personal information correctly. The contact details are:

  • Telephone: 0303 123 1113
  • Address: The Information Commissioner’s Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

If you would like to do this, it might be helpful to ask an adult to assist you (but this is not needed).